Shipping policy

Shipping Policy

Last Updated: June 7, 2026

Thank you for shopping with [Your Pet Supply Store Name]. We are committed to delivering quality pet products to your doorstep as quickly and safely as possible.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is received.
  • Orders are processed Monday through Friday, excluding holidays.
  • During periods of high order volume, processing times may be extended.

Once your order has shipped, you will receive a confirmation email containing tracking information.

Shipping Rates

Shipping rates are calculated at checkout based on:

  • Order weight
  • Package dimensions
  • Shipping destination
  • Selected shipping method

We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking


Tracking information will be emailed once your order ships. Please allow up to 24 hours for tracking updates to appear in the carrier’s system.


Incorrect Shipping Information


Customers are responsible for providing accurate shipping information.


If an incorrect address is provided:


  • Contact us immediately if the order has not shipped.
  • We cannot guarantee changes once an order has been processed.
  • Additional shipping charges may apply for returned or redirected packages.


Lost or Stolen Packages


Once a package is marked as delivered by the carrier, responsibility transfers to the customer.


If you believe your package was lost or stolen:


  1. Verify the shipping address.
  1. Check with household members or neighbors.
  1. Contact the shipping carrier.
  1. Contact our customer support team for assistance.


We are not responsible for packages lost or stolen after confirmed delivery.


Damaged Shipments


If your order arrives damaged:


  • Contact us within 7 days of delivery.
  • Include your order number and photos of the damaged item(s) and packaging.


We will review the claim and work to provide a replacement, refund, or other appropriate resolution.


Delays Beyond Our Control


We are not responsible for shipping delays caused by:


  • Severe weather
  • Natural disasters
  • Carrier service interruptions
  • Customs processing
  • Labor disputes
  • Other events beyond our reasonable control